How Instant Feedback Helps You Avoid Product Failure

instant feedback

The customer, as the old saying goes, is always right. While many people misunderstand this to mean that employees should always follow the instructions of their customers, what this really means is that businesses need to respond to the needs and wants of their consumer base.

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Social Media & Customer Support

social media customer support

We have a love-hate relationship with Twitter, and any other social media platform to be honest! We think they are amazing tools for customer engagement and getting involved with topical conversations. However, it can be tough to be on the receiving end of a Twitter outburst…or a deluge of negative TrustPilot reviews.

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